Join a Global Tech Leader and Elevate Your Career!

Are you passionate about delivering exceptional customer experiences? Do you have a strong interest in digital advertising and a drive to support small and medium-sized businesses (SMBs) in their growth journey? This could be the right opportunity for you.

Our client — a world-renowned American multinational technology company headquartered in Menlo Park, California is looking for Operations Customer Experts to support SMB clients in maximizing their performance through powerful advertising solutions.

You will join a dynamic, multicultural team providing support via chat, email, and phone, ensuring an excellent end-to-end customer experience.

Your Responsibilities

• Provide high-quality support to SMB clients using digital advertising tools

• Handle pre-sales and post-sales inquiries with professionalism and efficiency

• Guide clients in optimizing their advertising campaigns and performance

• Educate customers on self-service advertising solutions and platform features

• Maintain and improve Customer Satisfaction Score (CSAT) through excellent service delivery

• Troubleshoot technical and operational issues effectively

• De-escalate complex or sensitive situations using strong communication skills

• Handle confidential information with a high level of integrity and discretion

What We Are Looking For

• Native Italian speaker + English level C1 (both written and spoken)

• Strong customer-oriented mindset with high empathy

• Excellent communication and interpersonal skills

• Team player with a collaborative attitude

• Fast learner with the ability to adapt to digital tools and processes

• Strong problem-solving skills and resilience under pressure

• Professional approach when handling sensitive information

Compensation & Benefits

Monthly salary: €1,227.32 gross (includes base salary, Christmas & holiday bonuses, and meal allowance)

• Meal allowance: €7.63 per working day (meal card)

• Private health insurance: comprehensive coverage

• Additional holiday bonuses and performance-related incentives

Training Program

• Duration: 15 working days

• Schedule: 8 hours/day (start between 08:30–09:30, depending on group allocation)

• Compensation: €92.80 per week during training

• Language: English

Work Schedule & Location

• 40 hours per week (8-hour shifts + 1-hour break)

• 5 working days per week

• Rotational shifts: Monday to Sunday, 07:00 AM – 12:00 AM

• Work schedules provided 4 weeks in advance for better planning

• Location: Lisbon City Center, Portugal

Extra Perks

• Free Portuguese language courses

• Access to sports activities, cooking classes, and social events

• Multicultural and supportive team environment

• Career development opportunities within a global tech organization

Hiring Process

• CV screening

• Online language assessments

• Client interview