Trust & Safety Support Specialist – French Speaker (Athens On-Site)

ERF ID: 32129
Location: Athens, Greece (On-site)

Work Hours: 10:00 – 18:00, Monday to Friday

Interview Deadline: 2026-03-09

Training Start Date: 2026-03-16 (20 days fully paid)

Salary & Benefits:

• €1,100 gross monthly + up to 10% productivity bonus

• Transportation bonus up to €100/month (based on on-site presence)

• Salary increase to €1,150 after 3 years of employment

Relocation Support

• Full package: Flight + Hotel stay + Real estate agency fee covered

• Alternative package: €250 relocation allowance + Real estate agency fee covered (ideal if you travel by car or arrange your own stay)

About the Project

Join a leading business and employment-focused social media platform, launched in 2003 and a wholly owned subsidiary of Microsoft since 2016, helping millions of professionals develop their careers and connect with employers globally. This platform operates via websites and mobile apps, providing services for jobseekers, employers, and learning subscribers.

As a Trust & Safety Support Specialist, youll play a vital role in ensuring seamless user experiences for Learning platform users and Recruiter license administrators.

Your Responsibilities

• Respond to customer inquiries via email related to Learning platform usage and subscription management

• Troubleshoot administrator and license issues

• Handle Trust & Safety, Privacy, and Security concerns

• Support users with account-related queries, including account merging and general platform guidance

• Maintain high-quality, timely, and professional written communication in French (C1) and English (B2)

• Manage multiple tasks simultaneously, including emails and concurrent chats

• Contribute to a positive, safe, and productive user environment

Who Were Looking For

• Experience: No prior experience required; either a Bachelors degree or 2+ years in Risk, Compliance, Privacy, and/or Legal support

• Skills & Competencies:

  • Advanced Accountability and Decision-Making (Trust & Safety focus)

  • Significantly advanced Written Communication Skills in French and English

  • Strong Problem-Solving and Multitasking abilities

  • Proficient in MS Office and general PC knowledge

  • Typing speed of 25 wpm

Top Contact Scenarios Youll Manage

• Account merging requests

• Learning platform usage guidance

• LTS license issues

• Trust, Safety, Privacy, and Security concerns

Why Join Us?

• Fully Paid Training Program – 20 days of professional onboarding

• Career Growth & Development – opportunities to expand your skills and advance internally

• State-of-the-Art Office – modern premises with relaxing break areas

• Community & Culture – special events, team initiatives, and a Great Place to Work-Certified company

• Language Support – free online Greek courses to help you settle and grow

• Comprehensive health care benefits

• Numerous employee discounts & perks

Hiring Process

1. Client application review

2. Language online tests

3. Client interview

Ready to take your career to the next level? Apply now and join a global team shaping the future of professional networking and career development.