Location: Dublin City Centre, Onsite

Start Date: 13 March 2026

Contract: Permanent

Salary: €42,667 per annum

Working Hours: Full-time, 40 hrs/week, fully flexible across Mon–Sun 08:00–19:00

Training: 4 weeks onsite in Dublin

About the Role

We are looking for a Quality Expert Reviewer fluent in Spanish and English to join our dynamic team in Dublin. In this role, you will be at the forefront of maintaining the integrity and quality of the Clients global operations. You will review and ensure high standards across content moderation, ID verification, and escalation workflows. This is an office-based role, ideal for candidates who thrive in collaborative and fast-paced environments.

Key Responsibilities

As a Quality Expert Reviewer, you will:

Content Moderation Support

• Review and evaluate content across various sensitive topics, including but not limited to:

  • Threats of violence, promotion of self-harm

  • Fraud, theft, poaching, or sale of restricted goods

  • Hate speech, bullying, impersonation, privacy violations

  • Phishing, spam, malware

  • Child exploitation, nudity, pornography, sexual solicitation

  • Other topics as mutually agreed

ID Review & Authentication

• Verify authenticity of accounts and access flows, ensuring adherence to Client standards.

Escalations & Risk Operations Support

• Support escalated cases, including high-impact content (HERO/viral memes, DOI/Dangerous Organizations).

• Apply cultural and regional awareness for nuanced policy decisions, aligned with global risk policies.

What Were Looking For

We value individuals who bring both expertise and character to the role. Ideal candidates will demonstrate:

• Process Excellence: Commitment to quality and continuous improvement

• Collaboration: Team-oriented and supportive of others

• Communication: Clear, confident, and concise in both written and spoken language

• Emotional Intelligence: Empathy, kindness, and effective interpersonal skills

• Open-Mindedness: Receptive to new ideas and approaches

• Critical Thinking: Logical and structured decision-making

• Solution Orientation: Proactive and forward-thinking mindset

• Entrepreneurship: Ownership, initiative, and self-driven attitude

Requirements & Checks

• Fluent in Spanish and English

• Right to work in the EU (EU Passport or Romanian work permit)

• Successful completion of background checks:

  • Right to Work

  • Criminal Record Check

  • Credit Check

  • Any additional checks as required

What We Offer

• Healthcare insurance

• Death in service coverage

• Annual leave: 20 days + 10 bank holidays

• Pension: 4% contribution

• Bonus: Non-contractual, applicable for certain roles

• Full training and ongoing development

Why Join Us

This is your opportunity to work with a global leader in operations and risk management. You will be empowered to make decisions that protect users, enhance quality, and drive operational excellence. If you are motivated, detail-oriented, and enjoy working in a collaborative environment, this is the perfect role for you.