B2B Advertising Support & Optimization Expert (relocate Athens)

  • Frankfurt am Main, Germany
  • Full-Time
  • On-Site
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Job Description:

German-Speaking B2B Advertising Support & Optimization Expert – Athens

ERF ID: 32584
Location: Athens – Piraeus
Work Hours: 10:00 – 19:00, Monday to Friday
Training: 20 days starting 02-06-2026| Interview Deadline: 26-05-2026

Why Join Us?

Step into a career that blends expert-level customer support, advertising strategy, and optimization for one of the world's leading digital advertising platforms. You'll work with a dynamic, high-performing team in Athens, enjoying not just a competitive salary but a career path that rewards expertise, growth, and results.

We offer relocation packages to make your move smooth and stress-free:

  • Full Package: Flight + hotel stay + real estate agency fee covered

  • Alternative Package: €250 relocation allowance + real estate agency fee covered (ideal if traveling by car or arranging your own stay)

What You'll Earn

  • Gross Salary: €1,300/month

  • Training Completion Bonus: €450 (one-time payment, after second cycle of payments)

  • Productivity Bonus: Up to €350 (based on target achievement)

  • Transportation Bonus: Up to €100/month (proportional to on-site days after training)

  • Milestone Relocation Bonuses: €450 after 4, 8, and 12 months of cooperation

Your Role

As a B2B Advertising Support & Optimization Expert, you will empower advertisers to achieve outstanding results with Microsoft Ads. You'll handle a blend of inbound support, proactive optimization, and retention initiatives, ensuring advertisers not only resolve issues but grow their campaigns efficiently.

Key Responsibilities:

Inbound Support (Break/Fix)

  • Troubleshoot and resolve technical issues with MS Ads account setup, billing, ad disapprovals, conversion tracking, and platform functionality.

  • Deliver clear, confident guidance through step-by-step instructions.

  • Ensure professional, outcome-driven customer interactions.

Proactive Optimization

  • Analyze advertiser campaigns to identify performance opportunities.

  • Recommend actionable, data-driven improvements (keywords, bidding, tracking, budgets, audience solutions).

  • Educate clients on platform features, including UET, automated bidding, audience targeting, and conversion tracking.

Outbound Recovery & Retention

  • Reach out to advertisers with negative experiences and rebuild trust using empathy and structured problem-solving.

  • Provide actionable solutions and follow up to ensure satisfaction.

Cross-Platform Collaboration

  • Escalate complex issues to technical or product teams as needed.

  • Share recurring pain points to improve processes and platform experience.


What You Bring

Essential Skills & Experience:

  • Proven experience in Customer Support, Account Management, or Advertiser Success roles

  • Significantly advanced communication, emotional intelligence, problem-solving, and persuasiveness

  • Strong understanding of MS Ads or other major PPC platforms (Google Ads, etc.)

  • Ability to troubleshoot: UET/conversion tracking, billing, ad disapprovals, ad delivery issues

  • Comfortable using MS Copilot

  • Strong analytical skills with the ability to interpret performance data and recommend solutions

  • Experience in building or optimizing paid search campaigns, understanding bidding strategies, keyword match types, quality score, and account structure best practices

  • Typing speed 25 wpm with 85% accuracy

Nice-to-Have Skills:

  • Prior experience specifically with MS Ads

  • Broader digital marketing exposure (analytics, tracking, audiences)

  • CRM experience (Dynamics, Salesforce, Zendesk)

  • Familiarity with data visualization tools or dashboards

  • Experience working in a support organization with SLAs/KPIs

  • Advanced usage of MS Office Suite

Hiring Path

  1. Application Review

  2. Online Test

  3. HR Interview

  4. Client Interview

Important Onboarding Note: All candidates will undergo a background reference check.

Why This Role Stands Out

  • Launch your international career in a sunny, vibrant city with a strong expat community

  • Competitive salary with multiple bonus streams and relocation incentives

  • Work on a high-impact role helping B2B advertisers succeed on a global platform

  • Comprehensive training and ongoing development in digital advertising

If you're a German-speaking professional ready to combine customer success, advertising expertise, and optimization skills in an exciting, international environment, we want to hear from you!